Discover the power of
jabberBrain Bionic Chat
The perfect blend of Advanced Conversational AI
and Human Support
Bionic Chat is a revolutionary approach to customer support, where the human is always in the center.
By seamlessly combining Advanced Conversational AI with human agents, high quality support can be delivered at the lowest possible cost.
The core idea is that jabberBrain automatic chat manages most of the typical or simple questions, while human agents focus on monitoring these automatic chats and seamlessly step in to assist with the more complex or high value dialogues.
Optimize the use of your human agents
At night time or during weekends - when there are no human agents available - jabberBrain manages all dialogues. In situations where human assistance is needed, it can facilitate that the human agent, when available again, gives the missing information or continues the chat.
During office hours and if the human agents have a lower workload, then they can proactively engage in more of the automatic chat in order to provide personalized and efficient service.
Cornerstones of jabberBrain Bionic Chat
To efficiently apply Bionic Chat to eCommerce, we rely on:
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The powerful jabberBrain Dialogue Engine
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Agent In the Middle (AIM) for your human agents
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And finally 3rd party Integrations and Channels, with for example Shopify and WhatsApp.
jabberBrain Dialogue Engine
The jabberBrain Dialogue Engine consists of a powerful Language Engine and an advanced Session Engine.
The Language Engine interprets the user input with help of millions of granular interpretation rules that are processed within milliseconds.
The Session Engine manages the dialogue flow, keeps the Language Engine updated with the dialogue context, decides which specific response(s) shall be used and also communicates with external systems.
Natural Language
jabberBrain understands natural language, allowing your customers to ask questions in their own words. Also incomplete sentences, grammar and spelling mistakes are correctly understood.
High-Quality Interpretation Capability
The jabberBrain Dialogue Engine excels in making accurate interpretations of the user inputs by processing them against an extensive set of interpretation rules. The rules are organized hierarchically, making them easy to adjust and ensure consistent accuracy and reliability as well as eliminating the common hallucinations seen in large language models.
Controllable AI
Unlike many AI systems that randomly generate responses, you have full control over the output, tailoring it to your specific needs. You can edit response texts, apply advanced response conditions, and utilize dynamic variables for personalized interactions. Additionally, our extensive library of alternative responses for e-commerce FAQs reduces the time required to get up and running.
Hyperfast & Scalable
The JabberBrain Bionic Chat engine is built for speed and scalability. It can manage thousands of concurrent sessions effortlessly, making it ideal for businesses of all sizes.
The knowledge base can grow both in complexity and in the number of issues that are managed, without impacting the performance.
The total time needed to process a typical user input is less than a tenth of a second, even forcing us to include an artificial delay in order to make the dialogue feel more natural!
Agent In the Middle (AIM)
Agent In the Middle (AIM) is a key component of the jabberBrain Bionic Chat solution, offering a seamless collaboration between the automatic jabberBrain chat and human agents.
AIM ensures that your customers always receive optimal support while your costs are kept low.
Monitor the Automatic Dialogues
Your human agents can monitor the automatic dialogues that jabberBrain have with your customers, whether they are text-based or voice-based and irrespective of channel (web chat, WhatsApp, telephone, etc).
Interject Additional Responses
Your agents can interject additional responses whenever needed, enriching the dialogue with human knowledge and intelligence for specific situations, without having to transfer the dialogue to a human agent.
Take over Dialogues
Your agents can even take over a dialogue and continue the conversation in a normal agent based chat. This is typically done when the customer has a more complex problem they need help with or when the dialogue is identified as a "purchase-ready visitor"
Extensive eCommerce Knowledge
jabberBrain comes preloaded with a comprehensive knowledge base that addresses thousands of the most common eCommerce related questions and issues.
The knowledge base is continually updated, based what shoppers are asking our many web shop clients, ensuring that it remains relevant and effective.
Since the solution already covers all the typical questions that your shoppers will ask, the time you need to spend to get your own jabberBrain up in running is minimal!
Multi-Step Flows
Some of the problems or needs your customer have will require multistep dialogues in order to be solved. For example questions about order status or product returns, but also when then need to be guided to the most suitable product.
The jabberBrain MultiStep Flow feature manages such situations in a smooth and flexible way. It is also possible to custom design such multistep flows for your specific needs.
Multi-Lingual
jabberBrain currently supports English and Portuguese as native languages, with Spanish soon to be added.
Most other languages can be managed with our built in, high quality, instant translation of the user input and the response, allowing you to communicate with your customers independent on the language they prefer.
Integrations & Channels
jabberBrain Bionic chat is already fully integrate with platforms such as Shopify, WhatsApp and Twilio phone channels. Thanks to jabberBrain's modular architecture, integration with other platforms is easy.
This ensures that you can communicate with your customers using their preferred channel and modality. It also makes it very easy for you to get jabberBrain up and running on your web shop.
Shopify Integration
jabberBrain is fully integrated with the Shopify eCommerce platform, making it easy get jabberBrain up and running on your web shop, and also ensures personalized support to each customer.
Other eCommerce Platforms
Even if you run your web shop on another eCommerce platform it is very easy to add jabberBrain to your web shop by including a simple JavaScript.
WhatsApp Channel
Thanks to the native integration with WhatsApp, your customers can interact with your jabberBrain and your agents directly on from your web shop or using WhatsApp. jabberBrain manages text based conversations as well as voice messages.
Phone Channel
If you offer telephone support, you can let your customers ask their questions with their own words and let jabberBrain answer all the typical questions with a pleasant voice or transfer them to a human agent for the more complex issues.